From: Qualitative evaluation of the implementation and national roll-out of the NHS App in England
• Interviews: |
 ◦ 62 interviews with 66 participants comprising |
  ▪ Semi-structured interviews (some involving more than one participant) with: |
   • 23 patients, carers and members of the public |
   • 23 healthcare staff (practice managers, GPs, nurses, healthcare assistants, admin and finance) |
   • 16 stakeholders (from commissioning, NHS agencies, policy, data privacy organisations, public bodies, industry) |
  ▪ Think-aloud interviews with 4 patients |
• Four condition-specific focus groups with 22 patients/carers living with diabetes, Long COVID, Parkinson’s, HIV |
• Observations in five GP surgeries (60 h) |
• Field notes (notes, photos, videos, screenshots) |
• Document analysis of approximately 100 documents (policy blogs, GP documents/forms, government reports, social media discussions) |