Table 2 Chat characteristics
Patients with at least one chat (N = 363) | Patients with at least one chat and follow-up completed (N = 246) | |
|---|---|---|
Messages | ||
Messages sent, n (%) | 4231 (100%) | 2800 (100%) |
Patients who sent at least 1 message, n (%) | 234 (64.5%) | 158 (64.2%) |
Patients who received at least 1 message from their practice, n (%) | 358 (98.6%) | 244 (99.2%) |
Patients who received at least 1 non-automated message from their practice, n (%) | 280 (77.1%) | 187 (76.0%) |
Practice to patient | 2882 (68.1%) | 1831 (65.2%) |
Not automatically generated, n (%) | 1941 (45.9%) | 1179 (42.1%) |
Automatically generated, n (%) | 941 (22.2%) | 652 (23.3%) |
New medication plan, n (%) | 806 (19.0%) | 550 (19.6%) |
Prescription ready for pick-up, n (%) | 135 (3.2%) | 102 (3.6%) |
Patient to practice | 1349 (31.9%) | 969 (34.6%) |
Words used in chats | ||
Unique words used overall | 2020 | 1723 |
Salutations | 404 (28.2%) | 253 (27.3%) |
Salutations per patient, mean (SD) | 2.4 (9.2) | 2.0 (3.5) |
Goodbye phrases | 369 (23.4%) | 257 (25.2%) |
Goodbye phrases per patient, mean (SD) | 1.7 (2.6) | 1.5 (2.5) |
Practice to patient | ||
Words used in chats | ||
Unique words used overall | 2810 | 2170 |
Salutations | 1029 (71.8%) | 673 (72.7) |
Salutations per patient, mean (SD) | 2.8 (5.9) | 2.6 (5.6) |
Goodbye phrases | 1210 (76.6%) | 763 (74.8%) |
Goodbye phrases per patient, mean (SD) | 3.3 (6.6) | 3.0 (6.2) |
Frequencies and lengths | ||
Number of words practice to patient, median (IQR) | 13.0 (24.0) | 10.0 (20.0) |
Number of characters practice to patient, median (IQR) | 64.0 (128.0) | 60.0 (128.0) |
Number of words patient to practice, median (IQR) | 16 (23.0) | 14.0 (19.0) |
Number of characters patient to practice, median (IQR) | 79.0 (114.0) | 75.0 (115.0) |
Duration of conversation (min 1 each) (days), median (IQR) | 175.2 (148.4) | 168.5 (151.7) |
Time period between messages by practice (days), median (IQR) | 8.2 (18.1) | 9.2 (18.3) |
Time period between messages by patient (days), median (IQR) | 2.4 (19.0) | 2.2 (17.7) |
Number of unique words used per patient, median (IQR) | 51.0 (110.0) | 50.5 (106.25) |
Number of unique words used per message, median (IQR) | 12.0 (19.0) | 11.0 (19.0) |
Subjective well-being and time interval of patients chats to practices | ||
Subjective well-being (indicated by one of 5 types of smileys when reporting blood pressure), median (IQR) | 4.0 (1.0) | 4.0 (1.0) |